Customer Engagement – Sales, Service and Marketing 

Every organization is challenged with understanding their customers better, providing more efficient and responsive service, and creating an optimal customer experience. This starts by building a solid foundation for managing relationships with your customers, internal employees, suppliers, and partners.


Today’s CRM solutions are becoming more and more innovative, with social media, artificial intelligence, and communications platforms. There is typically a level of systems integration and enhancements with various plug ins and apps.


No matter the level of sophistication, our team can help with design, assessment of solutions, implementation, integration and support. We can support your marketing, sales, and service teams develop a strong foundation for managing information that drives revenue growth, through consistent messaging and leveraging relationships. 

Microsoft Dynamics 365 Customer Engagement

The Microsoft Dynamics 365 Customer Engagement suite includes the functionality in Dynamics 365 for Sales, Customer Service, Field Service, Project Service Automation, and Marketing. The suite delivers powerful relationship management capabilities on a highly configurable platform.

Microsoft Dynamics Customer Engagement, the smart Customer Relationship Management software suite, brings people, data and processes together capturing new opportunities across your business.

Dynamics 365 Customer Engagement Includes:

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Project Service Automation

Microsoft Dynamics 365 for Field Service

Microsoft Social Engagement

Microsoft PowerApps

No matter how complex your business requirements or how diverse your operations are, Microsoft Dynamics 365 Customer Engagement can help you streamline your sales and customer service operations.

Benefits of the suite include:

Quick and easy implementation

Easy-to-manage and highly scalable per-user licenses that reduces IT expenses and in-house maintenance efforts

Provides streamlined business workflows

Centralized customer information can be accessed anywhere, from any device

The solution helps you streamline your sales processes, boost the effectiveness of your marketing efforts, add insight and provide an excellent service experience to your customers. The result is one system that provides 360-degree customer information and relevant insights.

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